Crucial Exams

PgMP Practice Question

A program delivering a new enterprise resource planning (ERP) system has successfully transitioned its final components to operations. The business case promised significant long-term efficiency gains. To ensure these strategic benefits are continuously realized and tracked, what is the most critical component to include in the benefits sustainment plan?

  • A final program report summarizing the delivered capabilities and formally closing all measurement activities.

  • A directive empowering the operational support teams to self-organize and address performance issues reactively as they arise.

  • A comprehensive knowledge base and a mandatory annual training schedule for all users of the new ERP system.

  • An oversight framework detailing performance metrics, review cadences, and clear accountability for benefit ownership within the operational departments.

PgMP
Benefits Management
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