A large-scale technology integration program is experiencing repeated data synchronization failures between three interdependent projects. A preliminary review suggests potential causes ranging from component-level code defects to conflicting architectural standards and insufficient enterprise testing environments. As the program manager, you initiate a formal root cause analysis (RCA). What is the primary focus of this program-level RCA?
To compile a report on the performance of the individual project managers responsible for the failing components.
To differentiate between project-specific defects and systemic issues affecting the program's overall benefit delivery.
To request additional funding to cover the costs associated with the project delays.
To authorize the project teams to implement immediate bug fixes for all identified code defects.
The correct answer is to differentiate between project-specific defects and systemic issues affecting the program's overall benefit delivery. As a program manager, the focus of a root cause analysis is to identify systemic problems that impact the program as a whole, rather than just solving individual project-level defects, requesting budget changes prematurely, or focusing on individual performance.
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PgMP
Program Life Cycle Management
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