A large operational improvement effort has multiple sponsors who have different views on the outcomes. One wants to focus on minimal features to meet immediate needs, while another desires advanced enhancements. How should a program manager encourage shared understanding of the goals?
Document criteria for the deliverables and confirm them with each sponsor
Provide each sponsor with detailed reports on technical issues to highlight challenges
Arrange ongoing status meetings with minimal focus on final outcomes
Agree to the lowest common scope requirement to avoid conflict
Establishing clear and documented deliverable criteria encourages consistent interpretation among sponsors. This method reduces confusion, ensures mutual clarity on the goals, and provides a reference point for ongoing alignment. Relying on progress briefings alone may not address divergent views, supplying program artifacts does not guarantee consensus, and limiting scope could overlook stakeholder priorities and weaken support.
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PgMP
Stakeholder Engagement
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