PgMP Practice Question

A global manufacturing firm has launched a strategic program to consolidate quality management across five plants. Early analysis of production data reveals a rising trend in customer returns. The program manager reviews defect logs from each constituent project-two involving new automation lines, one focused on supplier quality, and two addressing packaging redesign. The datasets include thousands of coded defect records collected over the last quarter. Senior leadership asks the program manager to recommend where limited process-improvement funds should be invested first to produce the fastest benefit realization. Additionally, the plants operate under different regulatory regimes and report dozens of unique defect types. To answer this request, the manager must isolate which 20 percent of defect categories account for roughly 80 percent of total defects across the program so that corrective efforts can concentrate on those critical areas. Which quality management tool will most effectively provide the insight the executive team needs?