Crucial Exams

PgMP Practice Question

A global bank is piloting a revamped mobile app. Executives request an objective, industry-benchmarked metric that captures users' perceived usability so progress can be tracked across monthly releases and compared against competitor products. Which measurement approach should the program manager implement first?

  • Run a post-release System Usability Scale survey and compare results to the 68-point industry benchmark.

  • Conduct quarterly Net Promoter Score phone surveys.

  • Analyze revenue per active user from the app store.

  • Monitor service-desk defect density as a usability proxy.

PgMP
Stakeholder Engagement
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