Which practice best promotes accurate and safe verbal hand-off communication when the off-going nurse gives report to the on-coming nurse at shift change?
Summarize only information the outgoing nurse considers important, omitting details found elsewhere in the chart.
Organize the report using a standardized structure such as SBAR and use clear professional terminology.
Rely on informal unit-specific slang to make the report faster.
Deliver the report at the busy nurses' station while completing other tasks to save time.
Organizing the report with a structured framework such as SBAR and using clear, standardized medical terminology ensure that all critical information is conveyed in an organized, universally understood manner. Evidence-based guidelines emphasize avoiding slang, unexplained abbreviations, or informal language because they increase the likelihood of misunderstanding. Conducting the report in a distraction-free environment and including all relevant clinical details further supports client safety. In contrast, relying on unit-specific jargon, omitting details the sender thinks are redundant, or multitasking in a busy hallway have all been linked to communication failures and preventable adverse events.
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