A nurse observes two nursing assistants arguing loudly at the nurses' station, disrupting workflow and creating discomfort among other staff and clients. What is the most appropriate initial action the nurse should take?
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Confront the nursing assistants in front of staff and clients to establish authority.
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Instruct the nursing assistants to stop arguing and report the incident to human resources.
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Ask both nursing assistants to discuss the issue privately in a separate area.
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Allow the nursing assistants to resolve the issue independently.
Asking the nursing assistants to discuss the issue privately in a separate area helps de-escalate the immediate situation without further disrupting the care environment. This approach demonstrates professionalism, respects the privacy of all parties involved, and creates an opportunity for conflict resolution in a controlled setting. Reporting the incident to human resources without prior intervention may escalate the situation unnecessarily. Allowing the argument to continue without addressing it fails to uphold professional standards, and confronting the nursing assistants publicly can further damage working relationships and the work environment.
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