NCLEX RN Practice Question
A nurse is caring for a client who is pacing, clenching their fists, and raising their voice during a conversation with the care team. What is the best action the nurse should take first to de-escalate the situation?
Touch the client's shoulder to reassure them and redirect their focus.
Do not engage with the client and wait for them to calm down.
Tell the client to calm down.
Position yourself at a safe distance and use calm, therapeutic communication.