A nurse is caring for a client admitted to the ED after being restrained by LE due to aggressive behavior in a public space. The client is pacing and clenching their fists, with loud and rapid speech. What is the nurse’s best action?
Speak in a calm tone and keep physical distance, allowing the client to feel less threatened.
Ask the client for details about what happened earlier to cause their current state of agitation.
Request assistance from security to restrain the client preemptively.
Reprimand the client for their aggressive behavior and explain the consequences of such actions.
The correct response involves prioritizing de-escalation and maintaining safety. Recognizing early signs of escalating aggression, such as pacing, clenched fists, and loud speech, allows the nurse to intervene and prevent potential violence. Speaking in a calm, steady tone can help reduce tension, while maintaining physical distance shows respect for personal space and helps the client feel less threatened. Calling for security is an appropriate step if de-escalation fails or if there is an immediate danger, but it should not be the first response unless the client is actively violent. Reprimanding the client is non-therapeutic and might provoke further aggression. Asking about the events that led to this behavior may also escalate the situation, as it shifts focus away from calming the client in the moment.
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Psychosocial Integrity
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