NCLEX RN Practice Question

The correct answer involves employing therapeutic communication to de-escalate the situation and ensure safety. Using a calm, non-threatening tone aligns with behavioral management techniques to help reduce agitation and prevent escalation. Calling for additional staff or preparing for physical intervention can be appropriate in severe escalation but are not the initial steps. Escorting the client to a private room might seem helpful but could increase the feeling of isolation or threat, further agitating the client.