NCLEX RN Practice Question

The charge nurse should separate the nurses from the public area and guide a calm, private discussion that encourages each to express concerns, actively listen, and collaborate on a mutually acceptable solution. This approach models constructive conflict management, preserves client confidentiality, and prevents further disruption. Telling the nurses to deal with the issue later or immediately reassigning one nurse addresses the surface problem but ignores the underlying conflict, risking recurrence. Unilaterally documenting and reporting the incident without intervention may escalate resentment and does not resolve the conflict in real time.