A report of intermittent website access directly represents a user-experienced symptom of a possible network issue. This identifies how the network problem manifests to the end-user, which is what identifying symptoms focuses on in the troubleshooting methodology. High resource utilization is an internal measurement that points to a potential cause rather than an externally visible symptom. Outdated firmware and a recently installed security patch are examples of configuration states or recent changes, not symptoms.
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What does 'intermittent access to websites' mean in networking?
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Why is high resource utilization on network-attached devices not considered a symptom of a network issue?
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What is the importance of differentiating between symptoms and causes in network troubleshooting?