Questioning users is often the most effective initial step in gathering information for troubleshooting. It allows the troubleshooter to obtain first-hand accounts of the issue, understand the context, and gather clues about what might be causing the problem. While checking logs, reviewing recent changes, and duplicating the issue are important, they typically follow preliminary inputs from the users experiencing the issue.
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Why is questioning users the most effective initial step in troubleshooting?
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What kind of questions should be asked when gathering information from users?
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How does user input compare to troubleshooting methods like checking logs or reviewing changes?