After testing your initial theory of probable cause for a network issue and finding it incorrect, you should avoid any further investigation and directly escalate the issue to a higher-level support team.
This statement is false because the troubleshooting methodology advises that if the initial theory is not confirmed, one should either establish a new theory based on the gathered information or escalate if the problem complexity exceeds one's technical capabilities or authorization. Directly escalating without considering a new theory may be inefficient and could slow down the resolution process if the issue could have been resolved with further analysis at the current level.
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What are common troubleshooting methodologies?
What is the importance of establishing a new theory during troubleshooting?
When should an issue be escalated to a higher-level support team?