A user named Sarah has reported that her ability to access the corporate website fluctuates throughout the working day, with periods during which the website becomes inaccessible. What question should you prioritize to effectively gather initial relevant information and identify potential patterns or causes?
Inquire if the issue happens at specific times and if it's restricted to the corporate site or also affects other websites.
Ask directly about any recent changes to her computer system or network settings to correlate the issue to changes in configuration.
Suggest checking Sarah's computer for potential malware or viruses that might be affecting her connectivity.
Query whether any of her colleagues are facing similar issues, focusing on possible common variables across users.