A network technician has confirmed that a bottleneck on a distribution switch is the root cause of a persistent slowdown affecting an entire department. According to CompTIA's troubleshooting methodology, what should the technician do NEXT?
Replace the switch hardware with a higher-capacity model to eliminate any future bottlenecks.
Immediately apply the new configuration to the switch to restore performance as quickly as possible.
Establish a plan of action that details the required switch reconfiguration and identifies potential impacts on users.
Document the findings and close the ticket because the root cause has been identified.
After confirming the root cause, the next step in CompTIA's troubleshooting methodology is to establish a plan of action that details how to resolve the problem and identifies any potential effects of the proposed changes. Making changes immediately-such as reconfiguring the switch or replacing hardware-can introduce new issues or unplanned downtime if risks have not been evaluated. Documenting and closing the ticket is premature because the problem has not yet been resolved.
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Why is it important to establish a complete plan of action before reconfiguring the network?
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What are some common consequences of immediate reconfiguration without planning?
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What steps can be taken to effectively communicate changes to affected users or departments?