When a user connects to a public Wi-Fi network managed by a captive portal, their device displays a 'limited connectivity' error and does not automatically prompt the captive portal authentication page. What is the BEST next step to troubleshoot this issue?
Disable and re-enable Wi-Fi on the user's device.
Manually enter the URL of the captive portal in a web browser.
Update the network drivers on the user's device.
Check the Wi-Fi signal strength on the user's device.