After receiving reports that multiple users are experiencing intermittent network connectivity, you perform a series of tests and determine that the issue is isolated to a single switch. Upon inspection, you confirm that the switch is experiencing high error rates and collisions. Which of the following should be your next step in resolving the problem?
Replace all cables connected to the switch as they might be causing the high error rates.
Prepare to replace the switch hardware as it is likely to be the cause of the high error rates and collisions.
Check the duplex settings on the switch and connected devices to ensure they match.
Immediately update the switch firmware to the latest version.