Free CompTIA Network+ N10-008 Practice Question
A corporation is finalizing a partnership with a third-party vendor that will provide network infrastructure support and guarantee specific performance standards for availability and maintenance. Which formal document should the corporation require to specify the agreed-upon performance metrics and to protect itself contractually if the vendor fails to meet those metrics?
Non-disclosure Agreement (NDA) inclusive of vendor service standards
Service-level Agreement (SLA) with detailed performance metrics
Business Continuity Plan (BCP) with vendor's obligations
Memorandum of Understanding (MOU) with general terms of collaboration
This question's topic:
CompTIA Network+ N10-008 /
Network Operations
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