Microsoft 365 Fundamentals MS-900 Practice Question
Your organization experienced downtime with Microsoft 365 services that exceeded the maximum allowable downtime stated in the service-level agreement (SLA).
What should you do to request compensation?
Request a refund by contacting Microsoft Support
Submit a claim by opening a service request in the Microsoft 365 admin center
Wait for Microsoft to automatically apply service credits to your account
Upgrade your subscription to reduce future downtime
To receive service credits for an SLA breach, you must open a support request in the Microsoft 365 admin center (or, if you purchase through a Cloud Solution Provider, have the partner submit the ticket). The claim must be received by Microsoft no later than the end of the calendar month following the month in which the incident occurred. Service credits are applied only after Microsoft reviews and approves the claim; they are not issued automatically, and cash refunds are not provided. Upgrading your subscription does not address compensation for a past outage.
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What is a service-level agreement (SLA)?
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Microsoft 365 Fundamentals MS-900
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