Microsoft 365 Fundamentals MS-900 Practice Question

Under Microsoft's SLA for Microsoft 365 services, customers are eligible for service credits when availability drops below the guaranteed threshold, but the credits are not applied automatically. The customer (or its CSP partner) must open a support request-typically through the Microsoft 365 admin center for direct-billed tenants or through Partner Center for CSP partners-and file a service-credit claim. Microsoft must receive the claim no later than the end of the calendar month that follows the month in which the incident occurred (roughly 30-60 days after the outage, depending on the incident date). Contacting the legal department or terminating the agreement will not initiate a credit.