The correct answer is an interruption caused by customer-misconfigured network settings. Microsoft 365 SLAs apply to service interruptions caused by issues within Microsoft's control. The SLA does not cover issues resulting from customer actions, third-party equipment failures (not within Microsoft's control), or other factors outside of Microsoft's reasonable control.
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What are Service Level Agreements (SLAs)?
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Microsoft 365 Fundamentals MS-900
Describe Microsoft 365 pricing, licensing, and support
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