Which Microsoft Entra ID feature allows users to securely reset their own passwords without contacting IT support, thereby reducing help-desk calls and downtime?
Conditional Access
Microsoft Entra Verified ID
Self-service password reset (SSPR)
Multi-Factor Authentication (MFA)
The correct choice is Self-service password reset (SSPR). SSPR lets end users verify their identity through configured authentication methods (such as phone, email, or Microsoft Authenticator) and then reset or unlock their password on their own. Conditional Access, Multi-Factor Authentication (MFA), and Microsoft Entra Verified ID offer other security capabilities but do not, by themselves, provide user-initiated password resets.
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