Microsoft 365 Fundamentals MS-900 Practice Question
When Self-Service Password Reset (SSPR) is enabled in Microsoft 365, which action must a user take before the service allows the password-reset process to complete?
Open a support ticket with Microsoft, who then triggers the password reset on the user's behalf.
Obtain explicit approval from a Global Administrator each time a reset is attempted.
Connect from an Azure AD-joined device on the corporate network to satisfy Conditional Access location requirements.
Verify their identity with the authentication method(s) configured for SSPR (for example, a text-message code or Microsoft Authenticator prompt).
Users do not need administrator approval to use SSPR. Instead, they must successfully verify their identity through the authentication methods that an administrator has allowed for SSPR (for example, a code sent by SMS, an Authenticator app approval, or another configured option). This verification step ensures the person requesting the reset is the legitimate account owner while eliminating help-desk involvement, which reduces support overhead and restores access quickly. Options that mention administrator, help-desk, or network-location approval are incorrect because no such approval is required once SSPR is enabled.
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Microsoft 365 Fundamentals MS-900
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