Free Microsoft 365 Fundamentals MS-900 Practice Question
When Microsoft does not meet the uptime guarantee specified in the SLA for Microsoft 365 services, customers must submit a claim to receive service credits.
This statement is true. Under the Microsoft 365 Service Level Agreement (SLA), customers are responsible for submitting a claim to receive service credits if the uptime guarantee is not met. Service credits are not automatically granted; customers must file a claim within the specified timeframe to be eligible.
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What is an SLA in the context of Microsoft 365?
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How do customers submit a claim for service credits?
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What are service credits in Microsoft 365?
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Microsoft 365 Fundamentals MS-900 /
Describe Microsoft 365 pricing, licensing, and support
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