Microsoft 365 Fundamentals MS-900 Practice Question
Users in your organization suddenly cannot access SharePoint Online. As the Microsoft 365 administrator, you need help from Microsoft to resolve the outage.
Which action should you take to submit a support request directly to Microsoft?
Open the Service Health dashboard and click Report an issue.
Post the problem in the Microsoft 365 Tech Community forums and mark it urgent.
Run the Microsoft Support and Recovery Assistant (SaRA) tool on a client computer.
Use the Support > New service request option in the Microsoft 365 admin center.
Administrators create Microsoft 365 service requests in the Microsoft 365 admin center. From the portal, choose Support > New service request (or Help & support > Contact support) to log a ticket that is tracked by Microsoft support engineers.
Creating a post in community forums or Microsoft Q&A does not open an official ticket. The Microsoft 365 Service Health dashboard lets you view incidents but does not submit new requests. The Support and Recovery Assistant (SaRA) can diagnose local client issues but does not lodge a service-level ticket.
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Microsoft 365 Fundamentals MS-900
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