Microsoft 365 Fundamentals MS-900 Practice Question
Under the Microsoft 365 services' Service Level Agreement (SLA), what compensation does Microsoft provide if the monthly uptime percentage falls below the guaranteed threshold?
When Microsoft fails to meet the guaranteed service levels as defined in the Service Level Agreement (SLA), they provide service credits that are applied to future billing cycles. This is the standard compensation method rather than refunds, upgrades, or extended support.
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Microsoft 365 Fundamentals MS-900
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