Microsoft 365 Fundamentals MS-900 Practice Question
Microsoft's Online Services Service Level Agreement (SLA) promises specific uptime targets for Microsoft 365 workloads. When Microsoft fails to meet those targets during a billing period, which action must a customer take to obtain any applicable service credits?
Submit an SLA credit claim to Microsoft (or their CSP) within the timeframe defined in the SLA.
Purchase an add-on support plan, which automatically converts missed uptime into credits.
Cancel and repurchase the affected subscription to trigger the credit.
Wait for Microsoft to apply the credit automatically on the next invoice; no action is required.
Customers must initiate the process by submitting an SLA credit claim to Microsoft (or to their Cloud Solution Provider, if applicable). The claim must be filed within the timeframe stated in the SLA-typically by the end of the calendar month following the month in which the incident occurred. Credits are not applied automatically, and actions such as opening a standard support ticket, canceling the subscription, or purchasing an add-on do not generate service credits.
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Microsoft 365 Fundamentals MS-900
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