Microsoft 365 Administrator Expert MS-102 Practice Question
Your organization synchronizes on-premises Active Directory to Microsoft Entra ID by using Azure AD Connect with password hash synchronization. Self-service password reset (SSPR) is enabled and scoped to all synchronized users. When these users attempt to change or reset their passwords they see Your organization has not enabled password reset. You must ensure they can reset their passwords and that the new credentials are written back to Active Directory. Which action should you perform first?
Enable password writeback in the Azure AD Connect Sync configuration wizard.
Add the endpoint passwordreset.microsoftonline.com to the on-premises firewall proxy bypass list.
Enable the combined security information registration experience in Microsoft Entra ID.
Switch the Azure AD Connect sign-in method from password hash synchronization to pass-through authentication.
Because the users are synchronized from on-premises Active Directory, SSPR succeeds only if Azure AD Connect is configured for password writeback. When password writeback is disabled, Azure AD cannot update the on-premises password and therefore reports that password reset is not enabled. Enabling password writeback in the Azure AD Connect Sync configuration wizard establishes the required outbound connection and permissions so that successful SSPR events in the cloud are written back to Active Directory. Adding firewall exceptions, switching to pass-through authentication, or enabling the combined registration experience do not resolve the issue.
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What is password writeback in Azure AD Connect?
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How does password hash synchronization differ from pass-through authentication?
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What is Self-Service Password Reset (SSPR) in Microsoft Entra ID?
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Microsoft 365 Administrator Expert MS-102
Implement and manage Microsoft Entra identity and access
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