Microsoft 365 Administrator Expert MS-102 Practice Question
Your organization has one Microsoft Entra tenant. You create an administrative unit (AU) named Europe and add all European user accounts to it. Local support engineers must be able only to reset passwords and revoke sign-in sessions for users in the Europe AU. They must not create or delete user accounts, manage groups, or administer users outside the AU. Which built-in Azure AD role should you assign to the support engineers, scoped to the Europe AU, to meet these requirements?
The Helpdesk Administrator role (also shown as Password Administrator) allows its members to reset passwords and invalidate sign-in tokens for non-administrator users. When this role is assigned at the scope of an administrative unit, the permissions are limited to the users who are members of that AU. It does not permit creating or deleting user objects or managing groups, so it meets the stated restrictions.
User Administrator and Groups Administrator both allow user or group lifecycle changes that exceed the requirement. Authentication Administrator can force sign-outs but also lets members manage MFA methods, which is broader than needed here.
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What is an Administrative Unit (AU) in Microsoft Entra?
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What permissions does the Helpdesk Administrator role have in Azure AD?
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How do scoped permissions in an Administrative Unit differ from global permissions?
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Microsoft 365 Administrator Expert MS-102
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