Microsoft 365 Administrator Expert MS-102 Practice Question
Your company operates entirely in Microsoft 365. Customer-service representatives must read and reply to messages sent to [email protected]. The mailbox is expected to grow to at least 120 GB during the next year and must be placed on litigation hold. You want to minimize licensing costs for this requirement while ensuring that individual representatives do NOT need additional licenses just to access the mailbox. Which solution should you implement?
Create a shared mailbox named Support and assign an Exchange Online Plan 2 license to the mailbox.
Create a user mailbox named Support and assign a Microsoft 365 F3 license to it.
Create a Microsoft 365 group named Support and grant members Send As permission for the group address.
Create a shared mailbox named Support without assigning any license and grant Full Access and Send As permissions to the representatives.
A shared mailbox lets multiple users read and send mail from a single address without assigning a license to each delegate. However, Microsoft requires a license for the mailbox itself when its size will exceed 50 GB or when it is placed on litigation hold. Assigning an Exchange Online Plan 2 (or any plan that includes Exchange Online Plan 2, such as Microsoft 365 E3/E5) to the shared mailbox lifts the 50-GB limit and enables litigation hold. Creating the mailbox as a Microsoft 365 group would still be limited to a 50 GB group mailbox and cannot be put on litigation hold, while leaving the shared mailbox unlicensed would breach the 50-GB/legal-hold licensing rules. Converting it to a user mailbox with an F3 license would not meet the 120 GB or litigation-hold requirements and would consume a license for each user if individual mailboxes were used. Therefore, licensing a shared mailbox with Exchange Online Plan 2 is the lowest-cost compliant solution.
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Microsoft 365 Administrator Expert MS-102
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