Microsoft 365 Endpoint Administrator Associate MD-102 Practice Question
Your organization has assigned Remote Help licenses to its help-desk staff. You need to allow those technicians to launch a Remote Help session with a Windows 11 laptop that is still unmanaged when the user calls on day one. In the Intune admin center, which Remote Help setting should you set to Yes to meet the requirement?
Remote Help can be enabled for devices that have not yet been enrolled in Intune. Turning on the setting that allows sessions with unenrolled devices lets a technician connect as soon as a user installs the Remote Help app and provides the security code, even though the device is not managed. The other settings-such as disabling chat, forcing screen recording, or permitting elevation-affect the behavior of a session after it has started and do not determine whether a session can be initiated with an unmanaged device.
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Microsoft 365 Endpoint Administrator Associate MD-102
Manage and maintain devices
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