Microsoft 365 Endpoint Administrator Associate MD-102 Practice Question
You manage Windows devices in Microsoft Intune. An employee is leaving but will keep her personally owned, fully enrolled Windows 11 laptop. You must immediately remove all corporate apps, policies, email profiles, and Intune management from the device while preserving the user's personal files and configuration. Which Intune remote action should you perform?
Perform a Fresh Start
Run an Autopilot Reset
Wipe the device with the "Preserve enrollment state and user data" option disabled
The Retire remote action removes the device from Intune management and deletes all corporate data that Intune deployed, such as apps, configuration profiles, and email settings. It does not factory-reset the machine or touch the user's personal files and Windows configuration, making it the correct choice for a personally owned device that will remain with the user.
By contrast, a Wipe action restores the device to factory settings and deletes personal data, Fresh Start reinstalls Windows while still removing most apps and settings, and Autopilot Reset removes the current user profile and returns the device to a business-ready state-none of which meet the requirement to keep personal data intact.
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What is the difference between Retire and Wipe actions in Intune?
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How does the 'Preserve enrollment state and user data' option affect a Wipe action?
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What is the purpose of Autopilot Reset in Intune?
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Microsoft 365 Endpoint Administrator Associate MD-102
Manage and maintain devices
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