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Microsoft 365 Endpoint Administrator Associate MD-102 Practice Question

You manage Windows 11 devices that are Microsoft Entra joined and enrolled in Microsoft Intune. Help-desk staff report that, when they select a device in Devices > Windows in the Intune admin center, the Start remote help action is unavailable (greyed out). You must ensure that technicians can launch remote help sessions from the portal. Which configuration should you perform?

  • Deploy the Remote Help app from Microsoft Store to all managed Windows devices.

  • Configure and approve the TeamViewer connector in the Intune admin center.

  • Enable the Remote Desktop setting in a device configuration profile for the Windows 11 devices.

  • Turn on Remote Help under Tenant administration and assign an Intune role that includes Remote help permissions to the help-desk staff.

Microsoft 365 Endpoint Administrator Associate MD-102
Manage and maintain devices
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