Crucial Exams

Microsoft 365 Endpoint Administrator Associate MD-102 Practice Question

You enable Microsoft Intune Remote Help in your tenant and deploy the Remote Help app to Windows 10/11 devices. For risk mitigation, support technicians must be able to view the user's screen but must never interact with the keyboard or mouse during a session. Which Intune action meets the requirement?

  • Deploy a script that sets the Remote Assistance registry value "fAllowFullControl" to 0 on managed devices.

  • In Remote Help settings, set the session mode to Screen viewing only.

  • Create a custom Intune role that includes only the Remote help permission "View screen" and assign it to the technicians.

  • Assign the technicians to the built-in Help Desk Operator role.

Microsoft 365 Endpoint Administrator Associate MD-102
Manage and maintain devices
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