Microsoft 365 Endpoint Administrator Associate MD-102 Practice Question
A security administrator needs to delegate Intune permissions so that Level 1 support technicians can do the following:
View the inventory of Windows and iOS devices that are already enrolled.
Remotely lock a lost or stolen device. The technicians must not be able to wipe, retire, or delete devices, and they must have no ability to create or edit compliance or configuration policies. Which built-in Intune role should you assign to the Level 1 support group to meet these requirements with the least privilege?
The Help Desk Operator role is designed for front-line support staff. It grants read-only access to device and user objects and allows a limited set of remote actions, including Remote lock and Passcode reset. It does not permit wiping, retiring, or deleting devices, nor does it provide permission to create or modify policies. Read-Only Operator cannot perform any remote actions, while Policy and Profile Manager and Endpoint Security Manager both allow creation or modification of policies, exceeding the required scope.
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What are the specific capabilities of the Help Desk Operator role in Intune?
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How does the Read-Only Operator role differ from the Help Desk Operator role?
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Why is the Policy and Profile Manager role not suitable for the Level 1 support group in this scenario?
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Microsoft 365 Endpoint Administrator Associate MD-102
Prepare infrastructure for devices
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