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Which technique is most appropriate for a medical assistant to use when trying to calm a patient who is visibly upset and anxious?
De-escalation techniques
Immediate escalation to security
Dismissing the patient's concerns
Authoritative command
De-escalation techniques are a set of strategies used to calm down an individual who is upset, potentially aggressive, or in crisis. These techniques are designed to reduce the level of conflict and to prevent a situation from escalating further. Medical assistants must be equipped with de-escalation skills to handle patients who may become anxious or upset, ensuring a safe environment for both patients and healthcare providers.
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