Crucial Exams

AAMA CMA Practice Question

When a patient calls the medical office, why is it essential for the medical assistant to verify the patient's contact information during every interaction, even if the patient is well-known to the practice?

  • To make the call longer and bill for more time.

  • To be more efficient by avoiding looking up the patient's record.

  • To ensure accuracy, as patient information such as a phone number or address may have changed.

  • It is not necessary if the medical assistant recognizes the patient's voice.

AAMA CMA
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