Crucial Exams

AAMA CMA Practice Question

When a medical assistant needs to verify that an upcoming procedure will be covered by a patient's health-insurance plan, what should be the first step in the eligibility-verification process?

  • Discuss the plan's copayments, deductibles, and co-insurance amounts.

  • Request and copy the patient's current insurance identification card.

  • Ask the patient to explain the details of their coverage.

  • Contact the insurance company to confirm policy status and benefits.

AAMA CMA
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