AAMA CMA Practice Question

Verifying the patient's identity through government-issued photo ID is essential for preventing medical identity theft and ensuring the accuracy of medical records and billing information. It also assists in reducing errors in patient care and legal issues that may arise from identity mismanagement. While greeting the patient politely is important for customer service and obtaining an initial appointment reason can help with scheduling, these actions do not directly address the compliance and accuracy needs of registration. Accessing previous medical records is critical for continuity of care but is not primarily related to registration; it comes into play once the patient's identity is established.