Crucial Exams

AAMA CMA Practice Question

In an effort to exhibit empathy during a patient's emotional disclosure about a chronic condition, which non-verbal action should a medical assistant take?

  • Frequently checking the computer screen while the patient speaks to assure them that their records are up to date

  • Mirroring the patient's posture at a respectful distance while maintaining an open stance

  • Standing directly in front of the patient, maintaining constant eye contact

  • Placing a consoling hand on the patient's shoulder without asking for permission

AAMA CMA
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