Crucial Exams

AAMA CMA Practice Question

During a busy day at the medical office, you receive a call from a patient who is requesting test results. Which of the following is the BEST approach to take in accordance with professional phone message protocols?

  • Ask the patient to hold briefly, or offer to return their call, while you retrieve their chart to look up their information.

  • Inform the patient that test results cannot be given over the phone and they need to come to the office in person.

  • Immediately transfer the call to another staff member without first checking if they are available to take the call.

  • Take a verbal message and assure the patient that you will pass it on to the health care provider when they are available.

AAMA CMA
General
Your Score:
Settings & Objectives
Random Mixed
Questions are selected randomly from all chosen topics, with a preference for those you haven’t seen before. You may see several questions from the same objective or domain in a row.
Rotate by Objective
Questions cycle through each objective or domain in turn, helping you avoid long streaks of questions from the same area. You may see some repeat questions, but the distribution will be more balanced across topics.

Check or uncheck an objective to set which questions you will receive.

Wipe Score
Bash, the Crucial Exams Chat Bot
AI Bot