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Crucial Exams

AAMA CMA Practice Question

During a busy clinic day, a medical assistant is tasked with explaining postoperative care instructions to a patient. The patient appears distracted by the noise from the adjacent room where a child is crying loudly. What is the most appropriate action for the medical assistant to take to facilitate effective communication?

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    Increase the volume of speech to speak over the noise without addressing the source of distraction.

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    Ignore the noise and continue to give the instructions assuming the patient will ask for clarification if needed.

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    Hand the patient a pamphlet on postoperative care without verbal explanation to avoid competing with the noise.

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    Offer to move the patient to a quieter place to continue discussing the care instructions.

AAMA CMA
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