Crucial Exams

AAMA CMA Practice Question

During a busy afternoon at the clinic, a medical assistant notices a patient who appears upset after a longer than expected wait time to see their provider. The medical assistant acknowledges the inconvenience and would like to perform service recovery. What is the most appropriate initial action to take?

  • The medical assistant should explain the clinic's busy schedule and staffing issues as reasons for the delay.

  • The medical assistant should provide an empathetic response, acknowledging the patient's inconvenience and expressing understanding of the situation.

  • The medical assistant should immediately offer a superficial apology without further discussion of the situation.

  • The medical assistant should avoid addressing the patient's distress and wait for them to bring up any complaints directly.

AAMA CMA
General
Your Score:
Settings & Objectives
Random Mixed
Questions are selected randomly from all chosen topics, with a preference for those you haven’t seen before. You may see several questions from the same objective or domain in a row.
Rotate by Objective
Questions cycle through each objective or domain in turn, helping you avoid long streaks of questions from the same area. You may see some repeat questions, but the distribution will be more balanced across topics.

Check or uncheck an objective to set which questions you will receive.

Wipe Score
Bash, the Crucial Exams Chat Bot
AI Bot