Crucial Exams

AAMA CMA Practice Question

A regular patient scheduled for a routine follow-up fails to arrive at the designated appointment time and does not provide prior notice. As a medical administrative assistant, what is the most appropriate initial action to take regarding this no-show?

  • Document the no-show in the patient's medical record.

  • Immediately charge a no-show fee to the patient's account.

  • Send a letter to the patient informing them of a discontinued care due to non-attendance.

  • Call the patient to inquire about the missed appointment and reschedule.

AAMA CMA
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