A patient who uses a wheelchair for mobility has arrived for an appointment at a clinic. The patient is unable to enter the clinic because there are only stairs at the entrance and no ramp. According to the ADAAA, what is the most appropriate action for the clinic to take to address the situation?
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Offer to provide healthcare services to the patient outside of the clinic.
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Install a permanent ramp or provide an alternative accessible entrance for the patient.
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Suggest that the patient transfers to another healthcare provider with accessible facilities.
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Reschedule the patient's appointment for another day when a solution may be found.
Under the Americans with Disabilities Act Amendments Act (ADAAA), public accommodations such as healthcare facilities are required to provide accessible entrances to people with disabilities. Therefore, installing a permanent ramp or providing an alternative accessible entrance for the patient is the correct answer. Offering to provide healthcare services outside the clinic does not provide equal access to the facility and its services. Suggesting that the patient transfer to a provider with accessible facilities does not solve the immediate need for access and would not be compliant with the ADAAA. Scheduling the patient for another day does not address the accessibility issue at hand and is not a solution compliant with the ADAAA.
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