Crucial Exams

AAMA CMA Practice Question

A patient who is deaf requested an American Sign Language interpreter for a scheduled office consultation. Minutes before the visit begins, the contracted interpreter notifies the clinic that she will not arrive because of an emergency. Under ADA requirements for effective communication, what is the most appropriate immediate action the medical assistant should take to keep the appointment on time?

  • Proceed with the visit using gestures and lip-reading without an interpreter.

  • Offer to communicate by exchanging written notes with the patient.

  • Connect with a qualified video remote interpreting (VRI) service so an ASL interpreter can participate in real time.

  • Reschedule the consultation for a day when an on-site interpreter is available.

AAMA CMA
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