Crucial Exams

AAMA CMA Practice Question

A patient calls the office complaining of severe chest pain that started suddenly about 30 minutes ago. What is the most appropriate action for the medical assistant to take when scheduling the patient?

  • Instruct the patient to seek emergency medical care immediately.

  • Schedule an urgent appointment for later in the day.

  • Offer them the first available routine appointment slot.

  • Place the patient on hold and consult with a physician before proceeding.

AAMA CMA
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