Crucial Exams

AAMA CMA Practice Question

A patient arrives for a scheduled appointment, but the physician is unexpectedly unavailable due to an emergency. What is the best initial step for the medical assistant to take in this situation?

  • Allow the patient to leave without offering any explanation or rescheduling options.

  • Reschedule the appointment without informing the patient about the delay.

  • Inform the patient about the delay and offer to reschedule or provide alternative options.

  • Ask the patient to wait in the waiting area until the physician becomes available.

AAMA CMA
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