Crucial Exams

AAMA CMA Practice Question

A patient arrives for a scheduled appointment and presents an insurance card that includes a specified $20 co-pay for specialist visits. However, the patient states that they have met their annual out-of-pocket maximum and should not be charged. What is the appropriate action for the medical assistant to take?

  • Verify the patient's insurance benefits to determine if the co-pay is required.

  • Do not charge the co-pay and allow the patient to see the specialist, taking the patient's word at face value.

  • Insist the patient pays the co-pay as indicated on the insurance card, disregarding the patient's claim.

  • Refuse service unless the co-pay is paid upfront regardless of the patient's out-of-pocket expenses for the year.

AAMA CMA
Administrative
Your Score:
Settings & Objectives
Random Mixed
Questions are selected randomly from all chosen topics, with a preference for those you haven’t seen before. You may see several questions from the same objective or domain in a row.
Rotate by Objective
Questions cycle through each objective or domain in turn, helping you avoid long streaks of questions from the same area. You may see some repeat questions, but the distribution will be more balanced across topics.

Check or uncheck an objective to set which questions you will receive.

Wipe Score
Bash, the Crucial Exams Chat Bot
AI Bot